Dental Emergency Response at Bell & Bell Dentistry
Joe Bell:
For an emergency call, if it’s during the week, if someone’s in pain, we always try to seem them on the day that they call. At some point in time during that day, we need to see them just to see what’s going on and see if it is truly an emergency, if it’s something that can be fixed fairly simply right then, if it’s something else that needs to have some initial attention, and then another reappointment to handle the bigger underlying problem. We try to see them the day that they call.
For our people of record, someone that has been in our practice, and they call us, our business card has our home phone numbers on it, and I’ve been called many, many times at home, and we live five minutes from the office, and we can be there to see them, and in an emergency, it’s not convenient for anyone. That’s why they call it that, but sometimes an emergency call just needs to be a reassurance of what it is that’s going on. Lots of times, that person needs to be seen because there’s a problem. Obviously, there’s some issue, or else they wouldn’t have called you, so after hours, weekends, we’re available.